We ordered $169.41 worth of party supplies from this company, when we received it we refused it.
We subsequently got a credit for $86.32, $83.09 less than we paid.
The company tells us that we were charged shpping of $11.99 both ways and a 30% restocking fee was accessed because the shipment was refused.
They pointed out that their web site specifically states about the 30% restocking fee, but that is not where anyone refusing an order would go before doing so, and besides it is unusual, at best, and absurd at the least!
I have NEVER known any other company that has such a rule.
The lady told me that she called us after finding out from UPS that the shipment and that she specifically told us about the 30% restocking fee, but her havng told us about that after we had refused it, is like closing the barn door after the horse has left.
They claim to have the best customer service in the party industry, but I consider them theives.
Avoid them with the plague!!!!!